State Farm® Insurance Agent Mike Douglas

"I am incredibly grateful for the exceptional service provided by State Farm Insurance in Jacksonville, Alabama, particularly by Kim. Her dedication knows no bounds; she has gone above and beyond to assist not only my husband and me but also our adult children. Kim's knowledge and compassion are truly outstanding! Her expertise in insurance matters is evident, and her genuine care for her clients shines through in every interaction. We feel not just like valued customers, but like a part of her family. I wholeheartedly recommend their services to anyone seeking insurance assistance."

"My bank card was changed last money due to someone trying to make a fraudulent transaction. I went into the State Farm Office and gave them the correct card. The CS representative took the information, changed everything over, and said I was all set. This month, I noticed my automatic payment for my insurance hasn't been taken out. I called them and the CS representative tried to tell me that my card was declined due to insufficient funds. I told her no, I have money in my account. This went on for five to ten minutes. Finally, I asked her to give me the last four numbers of my card info. She called out the previous card, the one that had been cancelled the month prior. Imagine that, the other representative didn't do what she said. So they didn't have my new card (the one I personally took by the office and gave them a copy of in person), but still had the old card information on my account. To say I was furious was an understatement! Anyways, I had to go back to their office to give them another copy of my card and resign another agreement form for my insurance payments to come out of my account automatically. But rest assured I made it very clear, if this happens again I would drop them! I don't give people my hard earned money to be useless and incompetent."

"The professional experience I received was amazing. After a car accident that totaled my car this office was extremely helpful. Every question I had was the answered thoroughly and quickly. They made the process of Closing out my claim incredibly easy and smooth. I did not have any problems dealing with StateFarm because of the help that I received at the office. The office staff are incredibly helpful, friendly and knowledgeable."

"I was involved in an accident last month. I was advised not to file a claim by one of the workers at this agency because i wouldn't be having my vehicle repaired and by doing so caused state farm to side with the other involved driver. I will be looking for another agent."